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You can leave your cape at home, but by joining HRConnection – Company’s employee support team – you’ll be a superhero to our 35,000+ employees each and every day. Company is in the business of creating and delivering content so compelling, it entertains, informs, and shapes the world – and you’ll be an integral part of that purpose! By joining our team, you are empowered to provide Company employees the best support possible resulting in exceptional feedback, increased employee productivity, and stronger workplace relationships.
As part of Company’s Corporate HR Team, HRConnection maximizes the breadth of Company’s resources and actively contributes to Company’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else! Our employees know that they’re just one call or click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies. Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer.
As an Assistant, HR Service Center, you will be responsible for providing employee and Field HR support via email, chat, and voicemail channels, providing support to the team with special projects, evaluating and analyzing employee data, recommending and clearly explaining solutions, and documenting your work in our case management system. You will be part of an environment that values and creates progressive learning opportunities in a multitude of HR operational and specialty areas - there’s no better place in our organization to learn the skills needed to become a brilliant HR tactician!
Provide knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters
Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees
Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience
Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs
Make it easy for our employees to get the information they need, when they need it
Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence
Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences
Bachelor’s Degree or equivalent work experience
Prior customer/employee support experience required
Prior HR experience strongly preferred
Heavy data entry and typing with high production expectations
Interested candidate must submit a resume/CV through Company website to be considered
Willingness to work overtime with short notice
Must be willing to work in Company City, CA
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
At Company, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
Company’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Company will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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