Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.  

We have the following opportunities in the Columbus market:  

CB Consumer Bank - Branch

• Associate Banker (Part-Time)
• Bilingual Personal Banker (Part-Time)
• Branch Manager
• Private Client Banker   

Wealth Management

• Advisor Development Program

Operations

• CCB Specialist I (Bilingual)
• Team Leader

Home Lending

• Client Care Specialist    

Watch a video featuring employees who work in our Operations roles for insight into the skills that help them succeed and the experience they have working at Chase.

Qualifications

Consolidated Requirements

• Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
• Delivers exceptional customer experience by acting with a customer first attitude
• Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers
• Strong desire and ability to influence, educate and connect customers to technology
• Excellent interpersonal communication skills
• Resolve conflicts and manage customer expectations
• Document customer account activities thoroughly and concisely
• Effectively prioritize work to ensure efficiency
• Conduct research as needed
• (Call Center specific) Fluency in Windows Operating Systems and Microsoft Office tools
• (Branch specific) Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
• Minimum 6 months of customer service experience
• College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
• Ability to pay close attention to detail and time management
• (Branch specific) Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
• Exudes confidence with clients when sharing product knowledge and solutions
• (Branch specific) Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach
• (Banker specific) At least one year experience in: Retail banking sales, or Financial services sales, or Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter