Job Details – this job has expired, please see similar jobs below
Company., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services.
Company also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
In this position, you will deliver technical support to users. You will be responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional email and self-service activities as needed. This role performs an initial assessment, does research and resolves issues.
Duties and Responsibilities:
You will answer calls from users having problems with computer programs or devices as well as instruct on use of specific applications or operating systems.
You will identify the root cause and deliver accurate, creative, and timely solutions while providing world-class customer service.
You will follow standard Service Desk operating procedures and accurately log all service desk contacts using tracking software.
Schedule flexibility will be needed to backfill when coverage is needed, this may include holidays and weekends.
You will collaborate with leadership, customers and peers to contribute to the service desk knowledgebase and participate in projects that improve efficiency.
A Service Desk Analyst has to multitask as well as exercise patience and professionalism during stressful situations.
Attends training sessions in order to learn about software, hardware, product offerings and support policies.
Support and maintain IT Network resources/devices.
An associate’s degree or its equivalent of 2 or more years related professional experience
Proficiency in Microsoft Office and Acrobat Pro
Windows 7 proficiency
2 or more years of experience in the following technologies including Call Center/Service Desk Practice; Microsoft SCCM, Active Directory, Cisco IP Phone Solutions; Printing Solutions
Experience in IT operations and process management
Ability to translate technical information into business language
Knowledge and understanding of ticketing applications and workflow (Remedy preferred)
Sign up and search through 103,234 curated jobs in the Finance & Investment Edition: