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The primary purpose of the Wellness Ambassador is to increase customer satisfaction, loyalty and utilization of pharmacy and clinical services by effectively promoting and selling services provided by Company inside and outside of assigned store. The Wellness Ambassador is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.
The Wellness Ambassador is responsible for the functions below, in addition to other duties as assigned:
1. Promote pharmacy and clinical services for Company in support of script growth initiatives.
2. Perform business to business and community outreach activities including immunization outreach, senior citizen center visits, health care provider visits, and fitness center visits.
3. Introduce the customer to the Pharmacist and provide support for the pharmacist as they guide the customers in selecting and making purchasing decisions on products related to their wellbeing (vitamins, OTC, specialty foods etc).
4. Organize, promote, and facilitate health events for Company.
5. Support, embrace and implement new initiatives to support wellness and health trends.
6. Utilize specialized knowledge of product categories to provide excellent customer service and promote health and wellness.
7. Engage customers and provide a unique shopping experience utilizing in store technology.
*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Company brand and strategy.
Experience / Requirements
The following qualities are required of the Wellness Ambassador:
Minimum age of 18 years old for business travel thru use of personal vehicle or public transportation.
Ability to pass drug test.
Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
Ability to effectively promote services.
Ability to preserve confidentiality of information.
Ability and willingness to move with purpose and a strong sense of urgency.
Ability to work weekends on a regular basis.
Ability to work extended days on an occasional basis.
Ability to work day or evening hours.
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks/projects.
Familiarity with industry/technical terms and processes.
Ability to work within strict time frames and resolute deadlines.
Typing speed of 40 WPM.
Proficiency with the Microsoft® Office Suite (Word and Internet Explorer).
High school diploma or general education degree (GED), plus one (1) year experience in the retail or healthcare industry. Sales and marketing training and/or experienced is preferred; or equivalent combination of education and experience.
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