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This position is part of the Transition Management Team (TMT), which performs work directly related to transitioning a Financial Advisor recruit’s book of business from another contra firm into Merrill. The Transition Management Team also supports Branch Offices when Financial Advisors leave Merrill through its Reverse Transition Management Team (RTMT) offering. The Onsite Support Team Managers will coordinate the TMT and RTMT Onsite Support of Merrill Branch Offices, expense bill back, and vendor oversight.
Enterprise Role Overview:
This is the first level operations managerial position. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Provides day-to-day direction for a small unit or work team in a GWIM operations function in a specific product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Focuses on the day-to-day resolution of operations problems and execution of transactions which may require reviewing and authorizing G/L entries and payments, approving exception processing, etc. Responsibilities may also include controlling workflow, performing routine management functions such as interviewing, training, performance planning, and coaching. The role may also entail evaluation of regulatory and/or financial risks. This associate may review operational procedures and implement changes ensuring enforcement and adherence. Provides technical guidance to associates to resolve operational problems and may handle exceptional or sensitive transactions. Requires operations knowledge with work experience in the specific functional area or product line managed. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience with 1-2 years of supervisory experience. Must have 2 or more direct reports.
Required Skills & Experience:
1+ years of experience supporting Merrill Wealth Management Branch Offices
Ability to communicate effectively both verbally and written, in face to face, email, and phone communication and tailor communications to audience, and actively listen.
Ability to conduct self with patience, composure and appropriate attitude.
Ability to comprehend, empathize and respond appropriately to client needs.
Devotion of time and effort to satisfy client requests.
Ability to identify potential negative consequences of client issues and quickly take action to prevent/minimize impact to client and firm.
Ability to think analytically, using strong research skills, applying best practices and leveraging past experiences to resolve problems.
Willingness and ability to play an active role in identifying and implementing process improvements. Demonstration of a 'self-starter' attitude and a willingness to help others.
Flexibility to work in an evolving environment as automation of processes and reorganization of process flows are implemented to achieve efficiencies.
Must display the ability to multi-task, handle complex situations, and have a 'team player' attitude but able to work independently as needed.
Desired Skills & Experience:
Previous Merrill Branch Office experience
Previous Transition Management and Reverse Transition Management experience
Previous leadership and project participation experience
Shift:1st shift (United States of America)
Hours Per Week: 40
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