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Assist the Store Manager and Assistant Store Manager to see that Food Lion customer service standards are met, and that policies, standards and security measures are followed. Responsible for maintaining standards according to the Grocery Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practices. Serve as a role model for customer service and other vital behaviors and instill this value in all associates. Manage store Grocery Department. Directly responsible for supervision of Head Grocery Associates and Grocery Associates within store (Grocery Stock Crew). Manage operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager, Assistant Store Manager, or Customer Service Sales Manager. Responsible for all grocery orders and is the primary display builder when executing merchandising in the store each week. Complies with all Food Lion directives, policies, and procedures (understands and supports Standard Practice in all departments). Engage and interact with customers to create a positive shopping experience. Maintain an evaluation program for Grocery Associates, which includes productivity measurements. Train and supervise all associates in the Grocery Department. Responsible for understanding and completing all Average Cost Inventory System (ACIS) functions as they pertain to his/her department. Maintain proper product level and inventory control of grocery shelves and backroom to include proper ordering and rotation. Keep the grocery shelves and backroom clean and organized. Is the primary order writer for the grocery department and warehouse bread. Is responsible for building end caps and proper maintenance of these throughout ad period. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.
Ability to analyze situations, identify the problems and implement the best solution.
Ability to communicate in both verbal and written form.
Ability to reach, bend, stoop and lift up to 70 pounds.
Ability to push or pull up to 2000 pounds using a pallet jack.
Ability to rotate and organize products, perform job duties as needed and complete necessary paperwork.
Ability to anticipate sales and order merchandise for the Grocery Department per Standard Practice.
Ability to meet production standards established by Food Lion.
Ability to use the In-Store Computer, scan system registers and wireless hand held unit.
Must have successfully completed Computer Based Training (CBT) and Training Aid courses.
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position in which it is required.
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