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The Infrastructure Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environmentpreferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Scrum Practices – Ideally the right candidate will to be able to run daily stand ups and be able to achieve and accomplish our backlog.
Other skills that are important as well:
Has experience with Bash, Python, or Perl and ability to create and utilize scripts to complete tasks on large groups of servers
Knowledge and experience with Chef cookbooks, recipes, nodes, runlists, and attributes and how it integrates into cloud provisioning and configuration tasks
Understanding of Ansible and its use as a devops tool to support automation of manual tasks
Experience with agile scrum practices
Understanding of Linux and windows based systems administration skills in a cloud or virtualized environment.
Understanding of Active directory and LDAP and how that fits with security model of managing and access to servers
Experience and knowledge with VMware clustered technologies (high availability, DRS, VMFS, Vmotion, V2V migrations, snapshots, templates)
Familiarity with storage and backup technologies and its integration with virtual machines in a shared clustered environment (SAN, NAS, Netapp, VADP, NFS, SMB)
Understands capacity management in a virtual environment and has experience using tools to track (thin provisioning, usage vs allocation, vROPS
Working knowledge of IaaS, PaaS, and SaaS cloud architectures and the capabilities and challenges involved with their implementation in cloud environment
Understanding of web and application server technologies and how they work together to create a functioning stack (Apache HTTPD, Tomcat, Nginx, IIS)
Ability to perform queries on large datasets to analyze and interpret into meaningful information ( SQL, Splunk)
Advanced Excel data analysis and manipulation skillset (vlookup, match/index, array formulas, pivot)
Knowledge of web services, API gateways and application integration development and design
Bachelor’s/University degree or equivalent work experience
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
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