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Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
This position is responsible for providing first level support to end users and their devices as well as incident management for each incident within the technical environment.
Troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction
Support all areas of IS&T on technical improvements/changes
Work ticket and call queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket.
Must be able to work well with fellow associates which includes being an integral part of their immediate site team as well as the all members of the Global IT team.
Coordinate with other team members and/or departments to solve problems, support and coordinate the implementation of new systems.
Promote knowledge transfer to influence change and strengthen the team's performance
Adhere to defined SLA’s to ensure customer satisfaction.
Preferred Bachelor’s Degree in Computer Information Science, technical college with major course work in information systems, computer science or a closely related field or equivalent work experience.
1 year of experience in a similar position
Knowledge of Windows server environment/Active Directory
Effectively communicate with Company staff, build a good working relationship and ensure an understanding of the needs and objectives
Enthusiastic, goal-oriented team player with a service-oriented attitude
Exceptional troubleshooting skills
Strong communication skills
Quick to learn new technologies and keen to stay up to date
Adhere to all Corporate policies and standards
Company may involve associates in tasks, projects and other duties not listed above, should it be relevant to their skillset and should it be in the best interest of both parties.
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