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Games Advisor - French (108287)
Entertainment & Media Industry Company
Galway, , Ireland
Job Details - this job has expired, please see similar jobs below
We are EA
And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.
WW Customer Experience organization within EA is committed to delivering the world's best customer experience for the world's best games. We work hard to enable our game advisors to deliver world class support experiences to our customers. You can help!
Be a part of our games. Save the planet from alien invaders. Score the winning touchdown.
Yup - it’s the coolest job on the planet!
The Challenge Ahead:
The Worldwide Customer Experience team is looking to find an experienced support Advisor who must enjoy the thrill of racing down a crowded street, engaging in hand to hand combat, and mastering puzzles, all in the virtual world. Advisors will be expected to have a basic knowledge of several titles across multiple genres, and be able to provide an excellent customer experience to some of our most enthusiastic gamers.
What a French Advisor does at EA:
• Provide first contact resolution of customer issues via chat, e-mail and Phones.
• Troubleshoot and handle the most complicated and sensitive of customer inquiries.
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
• Take personal ownership of customer requests and provide a WWCE world-class level of support.
• Maintain accountability for accurate and timely assistance to our customers.
• Provide exceptional customer experience as measured through customer surveys and internal SLAs.
• Maintain security and confidentiality of WWCE internal information and customer/account information.
• Respond to general customer inquiries.
• Escalate and communicate any customer well-being issues.
• Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.
• Reports to Customer Service Team Manager
The next great French Advisor needs:
Essential
• Minimum two years experience in handling customers within a high volume call center environment
• Verbal and written fluency in English and French with fluency in another European Language an advantage
• Strong customer service background and strong written communication skills
• Moderate Computer and advanced typing skills
Desirable
• Previous experience in a Games Industry Call Center.
Person Specification:
• Team player with a positive attitude
• Ability to handle stressful situations
• Willingness to be flexible
• Ability to maintain confidentiality
• Results orientated
• High work standards
The Perks
Compensation:
We offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, and games.
Please Note:
Applicants must be eligible to work in Ireland without company sponsorship.