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Immediate Job Opportunity
Determine Business system requirements and document the same. Develop functional specifications and design solutions as per application capability. Acts as a liaison between the Enterprise Application Services team and the Business users. Performs Fit/Gap Analysis. Configure application software to deliver new or modified functionality. Documents Test plans and supports user acceptance testing. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve application issues or functionality.
Requirements Gathering – Conducts meetings to determine business needs and documents them.
Conducts Feasibility study of the requirements
Research ERP/packaged application functionality and features that could be implemented to meet business requirements.
Performs Fit/Gap Analysis
Configure application software to deliver new or modified functionality.
Develop functional specifications and design solutions based on application module capabilities.
Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution
Collaborates with technical team in the process of developing application extension solutions or resolving application issues.
Acts as a liaison between the Enterprise Application Services team and the Business users.
Prepare test plans and execute, conduct and support user testing.
Assists in issue resolution of complex production issues as needed.
Create and manage service requests with application vendors to resolve application issues or functionality.
Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.
Shares application and functional knowledge with other functional analysts as needed.
Mostly works on solutions for requirements that are considered medium priority or moderate complexity.
Exercises judgment within defined procedures and practices to determine appropriate action.
Follows department processes and procedures and may make recommendations to these processes.
Supervision Received or Extended
Works under guidance of more experienced Functional Analysts.
Actively contributes to the results of a team and works towards achieving team goals and objectives.
Uses expertise of more senior level Functional Analysts and leverages additional resources to confirm solution or explore customized applications as a solution.
No supervision of others but may support other team members in achieving their deliverables.
Knowledge and Skills/Technology Used
Good written and oral communication skills.
Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.
Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.
Experience working on projects involving multiple application modules and integration with other systems.
Working knowledge of ERP/Packaged application functionality and features.
Has background that combines functional expertise and business management skills with an understanding of information technology.
Familiarity creating process documentation, training procedures, and standard operating procedures.
Standard Microsoft Office skill set.
Generally requires Bachelor’s Degree or equivalent work experience
Typical Range of Experience
Typically 2-5 years of directly related experience
License or Certification
Certification in ERP/Packaged Software preferred
Business Analysis Certification such as CBAP or CCBA preferred
Company invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. Company is committed to diversity and inclusion. We are an equal opportunity employer.
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