Description

• Position Title: Full-time Customer Service Operations Supervisor Position Location: Primary Purpose: Lead the Customer Service Team and assist the Assistant Store Manager Ð Center Store and Customer Service in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy. Duties and Responsibilities:Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager Ð Center store and Customer Service.Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.Maintain accurate records and assist in making sure all yearly certifications are up to date.Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.Provide real time coaching, feedback, and assist with the performance management process.Assist in training and developing associates to meet department needs.Maintain solid communication in the department and with store management.Observe and follow all company policies, established standard practices and legal requirements.Perform all other duties and projects as assigned.

Requirements

• Qualifications:A high school graduate or equivalent preferred.Retail customer service experience preferred.Ability to lead and direct others.Prerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets.Strong understanding of front end and store operations preferred.Effective communication, customer service and selling skills.Effective interpersonal and organizational skills.Ability and willingness to learn multiple tasks and technical requirements of the job.Strong problem solving skills.Must meet minimum age requirements. Physical Requirements:Ability to use computers and other communication systems required, performing all job functions.Perform repetitive hand and arm motions.Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.Pull or push up to 75 lbs. on occasion.Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.Stand 100% of the time with occasional walking short distances.Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.Meet established volume activity standards for the position.Have sufficient visual activity to check ID cards, checks, invoices and other written documents.