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Company is currently seeking a Fulfillment Specialist. The Fulfillment Specialist provides support and coordination for Consumer Lending under the direction of the Documentation Team Lead. The incumbent will be responsible for the receipt and communication of decisions from underwriting and for subsequent communication for the approval decisions. The incumbent will be responsible for the collection and validation of documents to support the lending decision. This includes identifying that the documents support the requested dollar amounts and provide the necessary information to be used for the purpose of supporting the lending decision. The incumbent will perform the critical function of uploading and attaching all documents to Customer profiles, verifying document integrity, making outbound inquiries around income and insurance verification. The incumbent will adhere to all WSFS lending policies and procedures and will maintain compliance directives at all times. The incumbent will update and maintain the notes and fields in the fulfillment reports for delivery to the Operations Team. The incumbent will collaborate with Underwriting and Branch Managers to ensure Service Level Agreements are maintained.
This is a full time position working 40 hours a week M-F 8:00am-5:00pm in Newark, Delaware.
High School Diploma or equivalent required.
Must have two years of banking experience.
Previous consumer lending experience, including experience communicating lending decisions, is preferred.
Must have specialized knowledge of Bank and credit products.
Must have excellent oral and written communications skills as well as excellent listening skills.
Must be well spoken, organized and has the ability to multi-task.
Must be proficient with MS Windows, Word, Excel, Access and have internet experience.
Physical Demands: The physical demands described below must be met by an Associate to successfully perform the essential functions of this job.
Incumbent will be required to stand for intermittent periods of time.
Incumbent may be required to sit for prolonged periods of time.
Dexterity is mandatory as this job requires frequent use of hands and fingers.
The incumbent will be required to walk, reach with hands and arms, push items overhead, occasionally climb or balance, stoop, kneel, crouch or crawl.
The incumbent will also be required to talk, hear, see, read and write.
This position requires regular lifting and moving of 10-25 lbs.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Cognitive Demands: The cognitive demands described below must be met by an Associate to successfully perform the essential functions of the job.
This position requires adaptability, assessing, analyzing, calculating, dependability, memorizing, good judgment, stress control, prioritization, social skills and speaking.
This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability.
Incumbent must possess the capability to understand, remember, and apply oral and/or written instructions or other information, organize thoughts and ideas into understandable terminology, prioritization of own work schedule, apply common sense in performing job duties and making decisions which have impact on immediate work unit.
Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear.
Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy.