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Front Office Assistant
Entertainment & Media Industry Company
Universal City, CA, United States
Job Details - this job has expired, please see similar jobs below
About Us
Company Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Company CityWalk, a dynamic entertainment, shopping and dining complex. Company Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Company Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. Company’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Company Studios Hollywood, Company Parks & Resorts, and the broader Company family. It’s a big universe, where do you fit in?
Responsibilities
Provide administrative support for CityWalk and Hilltop Operations, consisting of Parking Services, Technical Services and CityWalk Operations.
ESSENTIAL FUNCTIONS:
• Provide day to day administrative support of Citywalk Operations, Citywalk Technical Services and Parking Operations through reception of guests and employees, manage meeting schedules, and distribute reports of property happenings, support projects and other administrative tasks as needed.
• Provide support to employees with schedule requests, payroll processing and attendance tracking by handling sick call replacements, schedule changes, vacation processing and union discipline.
• Provide support to all CityWalk tenants (retailers, restaurants and clubs) with ID and property clearance including frequent verbal and written communication.
• Maintain electronic and hard copy archive files.
• Process in-coming mail and distribute accordingly.
• Provide ‘Best in Class’ guest service with every interaction, by accommodating guests’ needs with urgency and elevating special needs to an Operations Manager in a timely manner.
• Answer phones for internal and external inquiries.
• Communicate frequently with other departments and property venues, such as theme park, hotels and Amphitheatre. Frequent radio communication with Security, Parking, Medical and Technical Services.
• Responsible for accurate emergency and crisis communication and response.
• Complete special projects as assigned.
Qualifications/Requirements
• High school diploma required.
• Minimum 1 year experience working in an urban entertainment center, shopping mall, or theme park environment and excellent guest service.
• Must be available to work weekends, holidays, late nights and occasional overtime.
Desired Characteristics
• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Publisher).
• Exceptional oral and written communication skills.
• Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision.
• Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through.
• Must be able to take control, remain calm, and delegate needs in emergency situations.
• Must work well with others and promote teamwork.