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Discover your opportunity with Company (Company), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Company, we aim to be the premier and most-trusted Company bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Responsible for reviewing new and existing customer accounts for deposit and returned item risk. Exam new accounts for fraudulent/erroneous information, and evaluate potential loss situations. Determine on action to be taken based on predefined procedures or escalating to management for review, which may include closing the accounts, resolving client questions from branch personnel or external customers. Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
65% Analyze account transactions to determine if fraudulent activity is present. Investigate and evaluate fraud by contacting account holders. Limit potential loss exposure by placing holds or card status to limit funds availability. Carryout efforts for prevention and recovery.10%Understand, record, and update case detail reports for all alerts received. Prepare documentation for suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.10%Interpret case management system in order to assist with customer questions and resolve cases.10%Talks to internal and external customers in an inbound/outbound call center. Respond to inquiries received from branch/department personnel, customers, and merchants.5%Maintain working knowledge of all fraud related applications and products. Escalate fraud trends to supervisors.
Typically requires 2 + years of direct experience in fraud detection. BA/BS preferred but not required. Require advanced training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud related applications and products. Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations. Excellent verbal and written communication skills, strong analytical, problem solving, and decision making skills. Proficient in Microsoft Office-Word, Excel, and Visio.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
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