This job has expired, please see additional jobs below
ETS, Engineer 1
Entertainment & Media Industry Company
Centennial, CO, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for assessing customer trouble tickets, troubleshooting
operations issues and providing technical solutions to operational
problems. Acts in compliance with industry and Company technical
requirements, standards, policies, and procedures. Works under general
supervision and may require training and detailed instructions for
assigned tasks.
Core Responsibilities:
• Performs basic research on root cause of technical problems for
Company Business customers.
• Applies knowledge of platforms, including PC/Windows operations,
networking and communications to technical problems.
• Demonstrates knowledge of process and procedures around systems and
possesses critical thinking skills to work independently to solve
technical issues.
• Handles technical problems to provide the most effective resolution,
including escalation if necessary.
• Collaborates with and fosters relationships with internal and external
customers.
• Documents and communicates technical situations within the
troubleshooting tools both internally and externally.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent
• Generally requires 0-2 years related experience.
Company is an EOE/Veterans/Disabled/LGBT employer