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This position will report to the operations manager on 1st shift and will manage housekeepers, floor techs and trash techs to deliver an exceptional patient experience every day.
The successful candidate will:
be responsible for driving client and patient satisfaction scores;
provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
lead teams and departmental projects and initiatives;
effectively manage the Unit Operating System; and/or
support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who:
have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
have customer service and/or guest satisfaction in a healthcare or hospitality;
possess strong leadership skills and has the ability to work independently to Company program;
monitor compliance and reach project target dates of completion;
have experience effectively managing projects within agreed upon timelines;
are results and safety driven;
are proficient with computers and other technology;
are bi-lingual with proficiency to communicate in the predominant native language of his or her team (preferred); and/or
able to work a day shift schedule with a weekend and holiday rotation.
Provides management oversight for Environmental Services non-exempt level staff (client and/or Company employees) in the delivery of Company Environmental Service Programs. Ensures Company Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Company safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Company Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Company Operating Standards as identified.
-Reviews and maintains assigned areas of the Company/Client budget commitments
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Company is an EEO/AA/Minority/Female/Disability/Veteran employer.
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