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Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Company Insurance Company has an exceptional career opportunity for an Inside Total Loss Adjuster in Chandler, AZ!
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Auto claims involve the evaluation and resolution of physical damages to vehicles.
Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for addressing any customer concerns or questions related to the settlement process and gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals. Use of Level CL1 should be limited to individuals with no estimating or insurance experience.
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Negotiation and Settlement Guidance
Negotiates and settles basic claims in accordance with business unit best practices
Negotiates basic total loss settlements or salvage valuation
Processes titles, including documentation, maintaining logs and contacting banks/lien holders
Prepares total loss damage evaluation, determination, and actual cash value of vehicle
Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries
Conditions basic total loss of vehicle and provides report to customer
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates system generated checks and pays appropriate parties
Bachelors degree in related field preferred or equivalent experience plus two years’ experience delivering outstanding customer service preferred.
Excellent written and verbal communication skills with a passion for helping others.
Strong organizational and computer skills.
Persistence and the ability to work through and solve problems.
Bilingual candidates are strongly encouraged to apply
Military candidates are strongly encouraged to apply
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Company generally does not sponsor individuals for employment-based visas for this
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Company to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
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