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Enterprise Account Representative 2 – Company Enterprise
At a glance:
Are you a client-focused and growth-motivated enterprise tele-sales expert?
Can you commit to a consultative sales position guiding businesses through the selection of fiber-based networking and managed services over the phone?
Do you desire a competitive salary with an uncapped sales commission and a focus on professional development?
At Company Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Company Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Company Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Company Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Company Enterprise can be found at Company website.
As a driven and client-centric representative, you focus on highlighting the ways Company Enterprise fiber-based solutions simplify efforts and improve efficiency for local enterprise organizations. As an Enterprise Account Representative, you are passionate about proactively pursuing new accounts while supporting existing clients. You have a developed ability for identifying roadblocks and overcoming obstacles to increase business. Through your expertise and understanding of client needs, you outline uniquely beneficial combinations of Company Enterprise telecommunications products. You thrive in an office environment interacting with clients over the phone to capture accounts within a specified footprint. You report to the Mid-Market Sales Management for goals, guidance and assistance.
Competitive Salary with Sales Incentives
Health, Vision and Dental Insurance
100% Company Match 401(k) up to 6%
Company Funded Retirement Accumulation Plan for an additional 3%
Pretax Child Care Spending Account
Paid Holidays, Vacation Days, Personal Days and Sick Days
Employee Discount on Company Services Where Available
Formal Training and Development
What you will do:
Be an impactful member of the sales team through the achievement of monthly revenue goals and the promotion of marketing campaigns.
Consult with prospective clients and develop tailored product solutions for their complex business needs using effective telephone-based sales techniques.
Expand business and client base using a marketing-generated lead list.
Qualify new prospects through the submission of a return on investment (ROI) and analysis.
Determine serviceability by requesting site surveys.
Improve sales by building long-term client relationships mindful of opportunities for upsell potential, incremental sales and cross-selling.
Enhance client confidence in Company Enterprise products by providing competitor knowledge, a side-by-side product comparison and coordinating efforts with other departments to resolve issues.
Develop key sales skills by attending sales meetings and participating in training sessions.
Perform additional duties related to the position as assigned.
Required keys for success:
Sales experience working with clients
Proficient in persuasively presenting products and services to meet client needs while addressing and overcoming objection to close sales
Client-focused and adept at meeting daily, weekly and monthly goals
Strong work ethic with the ability to organize time to ensure delivery of results and maintain high-performance levels
Deadline-driven with the ability to multi-task and organize with shifting priorities
History of providing a unique positive client experience by adapting sales approach to the client style
Track record of maintaining client and business data confidentiality
Ability to remain calm and positive during difficult situations and remain engaged with the client until the issue is resolved or escalated
Solid analysis skills that can identify issues and root causes within calls
Be in constant pursuit of self-development, seek feedback from others and be receptive to coaching
Quick learner within a team environment and able to apply that knowledge
Proven keyboard entry skills with the ability to navigate between multiple screens and databases
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Effective written and spoken English communications skills with all levels of an organization
How you will stand out from the crowd:
One or more years of experience working with clients over the phone
Experience working or conducting outbound calls in a call center
History of working in a commission-based sales environment
Proven experience using a computerized system as a central part of the job
Available for shifts Monday through Friday from 8 AM to 5 PM
High School Diploma or equivalent (required)
Some college, Associate or Bachelor’s Degree in a related field (preferred)
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