Responsible for being the escalation point of contact for all high level
break/fix and maintenance issues or events for the OC. Responds to
escalations and resolves issues that arise from hardware and software
failures. Manages network tuning, performance and designs strategies,
and makes recommends to improve network performance.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
analyzes, and monitors the network to determine problem areas and/or
areas of concern. Monitors and isolates outages and impairments. Ensures
that server databases and other related resources are properly
maintained and devises strategies to improve performance of the network.
following: Designs and creates tools that gather and integrate data from
disparate systems (such as Company billing, ticketing, provisioning,
and network monitoring systems, among others.) Designs, codes, tests,
deploys, and evaluates highly reliable programs in Perl, C, C++, C#.
Designs, codes, tests, deploys and evaluates highly reliable web pages
Excellence in Operations (XOC), Advanced Technical Support, and other
internal departments to generate data for problem analysis and fix.
and Linux server operating systems preferred.
nights and weekends, variable schedule(s) as necessary.
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