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In this job role, the Editorial Operations Trainer is primarily responsible for building partnerships with the CNN Client to design and deliver training for CNN editorial staff. This position is also responsible for providing training and support to CNN Digital News staff in partnership with the CNN Tech Digital Operations Trainer. Primary client is CNN Editorial/Newsgathering.
The Editorial Operations Trainer will work with clients to ensure they possess all of the knowledge and resources necessary to understand and manage their training needs. The trainer will be exposed to many different individuals and personalities in this role, no day will be the same.
This position is for a rock star individual with an upbeat attitude to join the Training Team. The clients work is critical to the business, and we need to keep the training fun, creative, and dynamic.
As part of the class preparation process, this position must stay current with the various news group workflows to ensure that training classes and materials remain relevant and accurate.
They will be required to assist and participate in facilitated meetings conducted by CNN Tech Training. They may participate in research and development, user testing and troubleshooting of systems during Acceptance Testing phases of a BEST Technology project to verify system effectiveness and workflow.
This position may be assigned department support responsibilities as needed. Some travel may be required as part of this position.
This position requires someone who is open to change, has the ability to learn quickly, communicates clearly, takes constructive feedback, and takes initiative. It requires someone who can learn and teach multiple applications at one time while managing their time when being assigned to multiple projects.
Developing training courses and associated documentation with the blended learning style in mind.
Partner with GTO BEST and CNN, other trainers, and your Manager to create training courses including content and trainer material while managing multiple projects at one time.
Understanding and knowledge of the various digital platforms to support the digital customer on their training needs.
Project Management skills to manage a training project.
Conduct training classes - Classroom, distance learning, and follow-up training sessions to staff on news production and digital applications taught in CNN Tech Training.
Develop and maintain client/customer relationships on behalf of CNN Tech Training.
Responsibilities include managing client training and education needs, partnering with customers on initiatives and reporting relationship status to the CNN Tech Training Team.
3+ years prior experience training computer users or a related field.
Prior client service experience in an application/technology/digital support environment (examples of possible - not required - fields might be business analysis, helpdesk, field technical support, project management).
Excellent verbal and written communication skills.
Ability to effectively manage multiple assignments simultaneously within strict deadlines.
Previous experience writing training or education materials.
Experience with Online Tutorial authoring tools.
Word, OneNote, OneDrive, and PowerPoint experience.
Hands-on experience in a broadcast and/or news environment.
Web development experience.
Prior teaching experience in a classroom.
Ability to speak another language besides English.
Experience in traditional instructional design methodology.
Project Management experience.
Paid time off every year to volunteer
Access to well-being tools, resources, and freebies
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Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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