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About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Company USA, currently providing services to five East Coast grocery brands, including Food Lion, The GIANT Company, Giant Food, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. Retail Business Services operates across seven campuses in the Greater Charlotte, Harrisburg, D.C., Portland, Boston and Chicago Areas.
Position Title: Director Portfolio Management
Position Location: Salisbury, NC
Directs lifecycle activities including selection, implementation, and upgrade of a collection of solutions in an assigned portfolio. Oversee the effectiveness of the assigned portfolio against the business strategy and roadmap. Responsible for budget and total cost of ownership of assigned portfolio. Provides leadership in the planning, development, implementation and operational support processes of new Ahold USA business solutions and enhancements of existing application software/infrastructure in the assigned Ahold USA portfolio.
Responsible for the creation and evolution of infrastructure technology strategy including end user compute, collaboration services, telecommunications, and computer hosting. Provide leadership for the architecture, design, integration, and evolution of End User Technology and Services; (i.e.: PC hardware; Virtual Desktop, End User Software, Messaging, E-mail, Unified Communication Platforms and Mobile Devices; For Computer Hosting services such as: Cloud Computing, Mainframe, Midrange, Wintel, Storage, Software Services, Disaster Recovery and IT Continuity). Also for Telecommunications services such as: WAN/LAN, Wireless Network, Internet, Voice and Data Services, Mobility, and VoIP Telephony systems. Responsible for determining the appropriate architectural design by balancing solution robustness and cost. This role will have primary responsibility for setting the strategic direction of the services for RBS. This position will work closely with our end-user community to ensure that solutions in this space meet the needs of the company.
Principle Duties and Responsibilities:
Work collaboratively with Global portfolio management and business analysis peers to maintain the strategic IT project portfolio alignment with Business and IT strategy
Manages the investment portfolio and ensure that all planned investments are aligned with the business and IT stakeholders and have executive stakeholder commitment
Continuously evaluate, prioritize and optimize IT investment portfolio based on strategic value, business needs, cost/benefits and critical risk across all regions. The portfolio manager ensures that Investment evaluation process meets RBS’s investment standards and criteria and has the proper authorization level.
Continuously review the project investment portfolio to identify and exploit synergies, eliminate duplication across all regions and between individual’s programs.
Reviews and assess strategic project initiation deliverables such business cases on strategic justification and risk.
Manages resources to support demand. Ensure that the "solution teams" efforts are properly scheduled and staffed, that all staff are properly allocated to ensure that commitments are met as scheduled and within budget. Organize and direct the "solution team" and third-party providers in the planning, development, implementation and operations support of systems to support the assigned portfolio in alignment with the IM strategic roadmap
2. Integrated planning and road mapping
Scheduling of programs and projects that best support the strategic intent of RBS IT
Scheduling of projects based on financial and strategic justifications in close cooperation with business and IT stakeholders
Identification of direct and indirect dependencies
Updates and maintain the integrated portfolio roadmap based on latest changes on project and program level
Facilitates integrated planning sessions across domains
Communication of a multi-layered portfolio plan
Coordinates with Project Managers, vendors and Business Relationship Managers to allocate resources to areas within the portfolio in need of most improvement. Balance the resources across projects and operating units to optimize benefits delivery to the business
Responsible for cost consequence within portfolio. Study, analyze, and define the impact of business needs on the system components and its interfaces to provide maximum benefits from each system and drive Total Cost of Ownership (TCO).
3. Monitor and report on project portfolio
Analyze and report on the performance of the project portfolio and individual programs throughout the entire lifecycle
Continuously monitor and track the full Ahold IT project portfolio, its progress and performance and the successful development of the required business and IT capabilities
Tracking, mitigation of critical and portfolio-wide risks and issues and escalation to the appropriate IT leadership meetings. Monitor overall risk profile of project portfolio
Co-ordination critical project interdependencies in order to safeguard the coherent and integrated definition, planning and delivery of the portfolio
Provides senior IT and business leadership with accurate view of the project/investment portfolio based on appropriate performance targets allowing them to make rapid and effective decisions
Ensures life cycle assessment for selected portfolio components occurs, determining remaining useful life of hardware/software components based on business functionality, technical architecture, vendor strategies, competitor activities, and package alternatives
4. Quality Assurance
Ensure delivery across the project portfolio that is in line with quality standards, in particular for prioritized projects
Identify projects that require independent quality assurance (e.g. high risk, high value projects)
Facilitates stage-gates for strategic high-risk projects in the portfolio
Develop portfolio quality assurance framework, standards and tooling.
Support the delivery of project quality assurance (e.g. peer reviews)
5. Monitor benefits achievement
Report on actual benefits realization based on the approved business case
Benefits tracking: initiate the process to monitor actual benefit realization in the business after project implementation
Evaluates if business benefits significantly deviate from expected benefits, escalate issues to the appropriate party and implement lessons learned in the portfolio prioritization process.
Relevant Bachelor/Master degree (e.g. Business Administration, IT Management)
3 or more years progressively responsible management experience in IT
This role must have knowledge of retail grocery and the technology that supports that environment.
Maintain awareness of state of the art technologies in the IM discipline. They should have demonstrated knowledge of current and emerging technology and trends.
Proficiency in using structured systems development methods and techniques. Process knowledge/ thinking ( General Architect).
Skills and Abilities:
Fluent English (word and writing);
Strong facilitator skills in improvement processes;
Strong in strategic topics, adding value to vision and strategy
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