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Director of Global Store Process and Tools
Fashion Industry Company
Boston, MA, United States
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The Global Director of Store Process and Tools will establish the strategy and initiatives to identify and implement tools, platforms and programs that drive operational excellence for Company stores globally. The Director will oversee the Labor Optimization, Store Tools and Store Process functions at the Global level. The Global Director will partner with Geography and Global teams to identify opportunities and priorities that will enable growth and elevate store productivity. They will implement store centric solutions that assist stores in achieving business and people goals aligned with Global Direct to Consumer (DTC) priorities. The Global Director will also collaborate with business partners to define and measure business goals and metrics to drive success across the DTC organization. They will collaborate and partner with enabling functions and the Global DTC organization to prioritize and plan annual initiatives. Most importantly, as a leader in the organization, the Director will be responsible for creating, coaching and inspiring a high performing functional team.
KEY ACCOUNTABILITIES
• Define global standards for Store tools, processes and labor optimization. Partner with geographies to localize as needed. To include, but not limited to, Stockroom Org., Store Systems, OPR, Store Scheduling foundations, policy & standards, store openings, mobile solutions.
• Develop the functional team strategy in collaboration with Geography and Global teams to drive operational excellence and premium experiences in Company stores
• Creates budget and resource plan for new program and platform implementations
• Plans Global implementation roadmap and communicates resource and funding needs to geography teams for new initiatives
• Develops new tools, platforms and programs to drive efficient, sustainable processes in geographies
• Leads the implementation of Labor Optimization strategies to include foundational best practices and system implementations
• Collect geography feedback and monitors effectiveness and consistency of established programs across geographies. Report out globally and adjust as needed
• Conducts initial training for new programs with geography teams
• Collaborate with DTC Technology on the strategic approach to assess and determine existing and emerging technologies that can enhance and positively impact the growth of retail
• Lead, coach, drive and inspire a high preforming team. Define individual goals and objectives for direct reports aligned to DTC and Company strategy and priorities. Prioritize and measure team workload
Qualifications
• Bachelor’s degree in Finance, Business, Strategy or related field
• 2 additional years of experience may be acceptable in lieu of degree level education
• 8+ years of Retail Operations experience. Corporate and Field experience preferred
• Experience in the following areas: Loss Prevention, Labor/Wage Mgt., Store Policy and Procedures, etc.
• Thorough understanding of Store Systems (POS, Mobile Tech., Workforce/Labor Mgt., Inventory Mgt.)
• Ability to create and manage department budgets
• Proven leadership to drive results through others. Coach, lead and inspire teams to win
• Ability to network, collaborate and leverage internal and external resources
• Demonstrated ability to lead and influence business partners and stakeholders
• Strong presentation capabilities with excellent written and verbal communication skills
• Strong project management skills. Strong analytical and problem solving capabilities
• Ability to travel internationally up to 20% of time