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The Director of ICQA will be Responsible for the management of Inventory Control operations including but not limited to; physical inventory planning, CEB/WMS balancing, cycle counting, and product moves.
Very strong emphasis on leading initiatives to maintain the highest levels of stock accuracy, control processes, and reporting standards.
Lead a quality-assurance team across all departments and processes to ensure the highest levels of quality standards are maintained; focusing on leading quality-improvement programs, quality training, and detailed reporting.
Oversee all aspects of the Control Office, Advance Receiving Office (ARO), and CEB Offices in support of company profit objectives and customer service goals.
Direct ARO operations including but not limited to; scheduling of all incoming dock appointments, preparing manifest problems and keyrecs, coordination of MIO issues, major detail error reporting, carrier claims, ARQ/POQ resolution.
Manage Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
Monitor FTC compliance and standards for D2C, through reporting, communication and training
Maintain relationship of customer service through Company Credit and Customer Service Group, Company Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction.
Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
Partner with outbound operations to reduce damage and wrong item shipped issues, while identifying and resolving discrepancies
Develop, maintain and monitor all accuracy, service and quality programs to ensure a high level of customer satisfaction, and monitor effectiveness of training programs
Interact with Company Systems & Technology as primary user on systems development and refinement to improve operations, productivity and service levels.
Provide a safe work environment for staff and enforce safe/smart work practices, while complying with AOSE and safety program.
Bachelor's degree, or equivalent experience, in related field.
One year knowledge of the e-commerce and fulfillment operations
Three years of directly related experience.
High-level understanding of Six Sigma or Lean process improvement methodologies
Three years of proven leadership and business acumen
Previous accountability for an entire function within a distribution facility (fulfillment preferred)
Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
Excellent communication (oral, written and listening) and project management skills
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to make effective decisions and manage several processes in a fast paced environment.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds.
Customer Service orientation
Execute decisions and manage multiple processes in a fast paced environment while following a "Teams Win" philosophy.
Ability to work a flexible schedule based on department and store/company needs.
This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC Company website Art. 9.
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