What you’ll do   • Build rapport with our communities including external customers, creative industry experts, and internal partners to understand customer needs better than they do. Have a deep understanding of user behavior and an awareness of human behavior and incentives in group or community settings.   • Define platform strategy that optimizes connecting members with questions to members with answers, and develop incentive structure to reward positive member engagement that ensures continual growth of the community.   • Set a product roadmap, translate that roadmap into a backlog, and manage the day-to-day execution to launch the right product at the right time with the right quality.   • Identify needs and opportunities, prioritize them aggressively, and iterate on the product to fulfill these requirements.   • Work closely with designers to create and refine UX, wireframes, and mock-ups.   • Manage global team that interacts with our customers in communities.   • Manage global Trust and Safety team to ensure our communities are safe and protected.   • Produce insights from customer data to identify, prioritize, and resolve customer pain points.   • Participate in developing a transparent 360 view of our customers and their health.   • Develop relationships with key stakeholders, including product, engineering, sales, consulting, and, service teams to drive a customer-centric Adobe. Requirements   • Leadership experience in a Customer Experience/, Success or Product Management role in an enterprise company is essential   • Understanding of customer segmentation and measurement techniques   • Applied kKnowledge of customer success metrics including NPS and the ability to apply to drive business results   • Excited by the idea of working across multiple communities, fostering communications, connections, and relationships   • Data driven decision maker with the creativity and confidence to understand the challenges others face and invent solutions that surpass expectations   • Ability to think strategically, as well as tactically, and to exercise sound judgment in priority/goal setting   • Proven ability leading and building high-performing teams focused on continual improvement, process development, communication and knowledge sharing What you need to succeed   • Strong leadership without ego   • Ability to inspire, motivate, and lead a complex organization   • A builder’s mindset   • Ability to effectively lead transformation across people, process and technology At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to grow your career, Adobe’s the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.