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Chase is the U.S. consumer and commercial banking business of Company Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Company website.
Company Chase is committed to modernize the digital banking experience. Our Web and Mobile banking products are used by millions of customers, and our numbers keep growing. Join the Digital Customer Experience team and help us design solutions that aspire to raise the quality of life of our customers each and every day.
We are looking for an energetic and experienced UX Design Lead with a passion for leading the implementation of simple, beautiful solutions and a solver of complex problems to join our team. You are a leader that will mentor and guide not only the design team, but also partnering teams to ensure quality work and growth. You obsess over the details and love polishing your team’s work until it’s pixel perfect. You are a proponent of streamlined processes and lover of JIRA and agile workflow. You are extremely comfortable with developers and product owners, and you can speak a common language. You are an expert in the latest trends in modern web and mobile application design, as well as have a keen eye for interaction and visual design. You have worked on multi-platform products in the past. You’re familiar with wide range of design and prototyping tools and love to learn new ones.
Implement designs across mobile (iOS and Android) that targets specific customer values as well as business goals
Manage requests, workload, designs, prototypes, and delivery work in the tribe
Work with designers, product managers, product owners, and technology on timelines and deliverables
Work with squad leadership to help drive design process improvements
Coach and mentor more junior team members
Have a deep understanding the business drivers behind the product goals
Create wireframes, user flows and prototypes (as needed) to communicate intended experiences
Provide accurate estimation of tasks to multiple squads or the tribe and help with prioritization
Present and communicate work and recommendations to the larger dCE organization
Understand the business goals and customer base for the experience
Proactively solve issues affecting tribe and DCE quality and momentum
Work closely with designers, product owners, and developers to ensure deliverables are consistent with the overall design system
7+ years designing across multiple devices and platforms (UX/UI of mobile + web applications, experience with consumer application design preferred)
Experience in designing complex applications which are rich in interaction.
BFA or BA in related field
Ability to synthesize complex, interdependent, and sometimes competing needs
Effective communication of design solutions across roles & levels
Awareness and practical understanding of current technologies and their application and relevance to digital experiences
Proven understanding of responsive web & mobile application design and wireframe development
Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
Ability to influence others and provide thought leadership on design
Ability to communicate intended experiences to product owners and developers
Expert in Adobe Creative Suite, Sketch, and other design tools.
Experience in building UI functional prototypes (e.g. Invision, Principle, Axure, etc.)
Exceptional UX design skills with solid skills in UI design, design research
Experience in or understanding of programming languages preferred
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