Digital Product Manager

Position Summary/Purpose of Role

• A Product Manager will be responsible for managing a number of digital services within the online and mobile platforms for Business Banking customers. Digital services includes: Payments, ACH Collections, Basic Payroll, and merchant services.
• Work will be a mixture of supporting ongoing projects, understanding the product design, driving development of these services, and creating an integrated experience for customers and banker.
• Assist and guide business partners in developing business requirements.
• Work closely with the business and translate business needs into functional specifications.
• Work closely with the technical teams and participate in design discussions.
• Conduct research to determine if a business need solution exists within or outside the business unit.
• Work with digital technical teams on a daily basis.

Principal Duties and Responsibilities (in order of importance)

• Responsible for day to day management of the Chase Online and Mobile Products and Services that impact business customers
• Representing and leading the needs of Business Banking customers and banking team within digital system development and projects along with any product and policy changes.
• Strategic product development and developing integrated experience for business specific services like Fraud Protection, ACH Payments, ACH Collections, and Basic Payroll within the Digital platform.

Qualifications

Knowledge, Skills and Experience

• 4+ years of product management experience or diverse project management experience
• 2+ years of retail/business banking/commercial banking/ merchant services experience
• 2+ years of experience with Digital and Mobile products and services
• 1+ years of experience with payment products: Merchant Processing, Payments, ACH
• 2+ years of experience as as a business analyst within a technology organization.
• 2+ years of experience as a BA techniques such as process models, data flow diagrams, or other diagramming tools and models
• Ability to understand the needs of Business Banking customers and the banking teams that support these customers.
• Experience using Agile methodology and writing user stories.
• Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
• Ability to build and design an integrated customer experience across products.
• Ability to think strategically and develop roadmap for products and services.
• Ability to build and work together with cross-functional teams, sell ideas, and deliver results against deadlines.
• Ability to solve complex problems and develop solutions and communicate to the organization in a actionable manner
• Ability to develop business cases with operational and financial metrics to justify projects
• Ability to analyze product operational, marketing, and financial data and develop programs that enhance profitability.
• Ability to clearly communicate at all levels of the organization, including executive management
• Demonstrated ability to develop and motivate others
• Self motivated with ability to manage and lead products and projects
• Humility and the ability to lead by example
• Undergraduate degree with business and/or technology coursework.