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Digital Product Manager
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Job Details
Position Summary/Purpose of Role
- A Product Manager will be responsible for managing a number of digital services within the online and mobile platforms for Business Banking customers. Digital services includes: Payments, ACH Collections, Basic Payroll, and merchant services.
- Work will be a mixture of supporting ongoing projects, understanding the product design, driving development of these services, and creating an integrated experience for customers and banker.
- Assist and guide business partners in developing business requirements.
- Work closely with the business and translate business needs into functional specifications.
- Work closely with the technical teams and participate in design discussions.
- Conduct research to determine if a business need solution exists within or outside the business unit.
- Work with digital technical teams on a daily basis.
Principal Duties and Responsibilities (in order of importance)
- Responsible for day to day management of the Chase Online and Mobile Products and Services that impact business customers
- Representing and leading the needs of Business Banking customers and banking team within digital system development and projects along with any product and policy changes.
- Strategic product development and developing integrated experience for business specific services like Fraud Protection, ACH Payments, ACH Collections, and Basic Payroll within the Digital platform.
Qualifications
Knowledge, Skills and Experience
- 4+ years of product management experience or diverse project management experience
- 2+ years of retail/business banking/commercial banking/ merchant services experience
- 2+ years of experience with Digital and Mobile products and services
- 1+ years of experience with payment products: Merchant Processing, Payments, ACH
- 2+ years of experience as as a business analyst within a technology organization.
- 2+ years of experience as a BA techniques such as process models, data flow diagrams, or other diagramming tools and models
- Ability to understand the needs of Business Banking customers and the banking teams that support these customers.
- Experience using Agile methodology and writing user stories.
- Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
- Ability to build and design an integrated customer experience across products.
- Ability to think strategically and develop roadmap for products and services.
- Ability to build and work together with cross-functional teams, sell ideas, and deliver results against deadlines.
- Ability to solve complex problems and develop solutions and communicate to the organization in a actionable manner
- Ability to develop business cases with operational and financial metrics to justify projects
- Ability to analyze product operational, marketing, and financial data and develop programs that enhance profitability.
- Ability to clearly communicate at all levels of the organization, including executive management
- Demonstrated ability to develop and motivate others
- Self motivated with ability to manage and lead products and projects
- Humility and the ability to lead by example
- Undergraduate degree with business and/or technology coursework.
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