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Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The Business and Commercial Digital team focuses on initiatives across business banking and commercial banking lines of business within Chase. The group consists of product managers who work closely with many lines of businesses (e.g., Card Services, Business Banking and Commercial banking, Commercial Lending), developers, interactive designers, marketers, and project support and operations staff.
Chase is seeking a highly effective and innovative Digital Product Associate to work on supporting the Digital Segment leader role for Business Banking to partner with the LOBs to develop and deliver an integrated Digital Strategy. In this role, the candidate will work on delivering innovative functionality leveraging internal & external tools & partnerships. This individual will have to quickly understand business’ unique needs and apply his/her expertise to help the business drive to a solution that meets user pain and Chase objectives. He/she will then collaborate with product owners to see through the execution and product development lifecycle. The individual will work closely with business, technology, and in some cases third party vendors, and manage an ever evolving roadmap. If successful, these products provide added value to the Chase for business unit, Chase Commercial and Chase as a whole, and most importantly, delivering a better banking experience to our users.
Work closely with Segment lead to understand the Line of Business’ strategy, products, services, distribution channels, competitors and customers. Understand evolving customer needs, priorities and buying behaviors to identify opportunities to develop and improve digital products, capabilities and client experience.
Proactively keep abreast of market trends, JPM’s digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace.
Partner broadly with the Line of Business to develop and evolve the digital strategy to support business and client priorities. Serve as a digital thought leader/subject matter expert to the business for both capabilities and technical feasibility. Develop a point of view around technologies, tools, competitors, potential partners.
Work closely with Segment lead to Develop and champion short and long term Digital product and channel vision and strategy for the Line of Business. Translate the strategy into a multi-year roadmap with supporting businesses cases.
Work with Design and Product to consolidate and integrate product requirements from across JPM’s wholesale businesses and prioritize investments.
Partner with Digital Product Management and Design to translate customer and business requirements into use cases and stories to guide product design and development for programs that cut across different businesses and channels.
Work closely with the Line of Business to ensure all operational impacts are identified and addressed before deployment - Marketing, Readiness, Service, Support, Legal, Risk, Compliance and Controls.
Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital roadmap delivery.
Manage Line of Business specific Digital projects and programs and serve as an advocate for the Line of Business digital agenda
Leverage customer experience, data and metrics to support decision making and product and channel strategy
Develop and maintain appropriate controls and governance. Identify, manage and mitigate current and emerging risks.
Define, track and realize key digital performance metrics – client experience, on-time/on-budget delivery, quality, operational performance etc
Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel and other Digital Domain managers.)
Must be proactive, results driven and have a proven track record of execution
Ability to prioritize projects and efforts according to business need and industry trends;
Ability to influence people at all levels across a broad variety of job functions;
Experience with bringing together cross functional teams and leading execution in an agile delivery model;
Experience in Small Business and/or Middle Market Financial Services product management (payments, lending, deposits)
Experience in management consulting/strategy development
Structured thinker, effective communicator with excellent written communication skills;
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;
Ability to demonstrate deep knowledge of development lifecycle - agile is a plus
3-5 years experience related to online and mobile product development
Strong knowledge of current digital banking trends
Demonstrate people management and team-building skills
Strong written and presentation skills
Analytical with a focus on KPI’s and measurement
Financial services preferred but not required
Undergraduate degree in a related field required - BS or MS in computer or software engineering, or comparable field of study
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