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Your Role and Responsibilities
Company seeks to hire a Deskside Support Representative. In this role, you will be responsible for resolving issues, and requests escalated from the Service Desk requiring on-site support. Also, in the position, you will respond to Service Desk referrals from end-users requesting help to solve PC/MAC hardware, software, peripheral, or production equipment related problems or issues.
Your roles and responsibilities will be performing activities including, but not limited to:
Resolving issues related to operating systems and core office applications.
Resolving tickets within the customer SLAs (ServiceNow ticketing system)
Configuring and maintaining operating systems for end-User devices.
Loading operating system images, configuring settings, testing, and distributing operating system images for User devices.
Scheduling, managing, and executing standard installation and setup of new hardware, desk moves (laptops/desktops/telecom and peripheral devices), and changes.
Managing break/fix incidents for hardware.
Providing printer, scanner/copier, and other peripheral maintenance, including setup and break/fix.
Configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones, and other computers and equipment.
Creating alternatives methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
Role ( Job Role )
Technical Support Representative
Fixed Term - Long Term
Required Technical and Professional Expertise
At least two years of experience with:
Supporting Windows 7-10 operating systems
Network security practices and anti-virus programs
Working knowledge of office automation products and computer peripherals, such as printers and scanners
Technical knowledge concerning the software, end-User hardware/desktop configurations, and peripherals identified in the Contract Documents
Associate’s Degree in Computer Science, Computer Information Systems or other related fields
Excellent customer-facing skills
Strong verbal and written communication skills
High School Diploma/GED
Up to 10% or 1 day a week
Associate's Degree/College Diploma
Is this role a commissionable/sales incentive based position?
Being You @ Company
Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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