Department Manager I

Job Description

As part of the Research and Adjustments team, this position has direct responsibility for department leadership and administration of both associates and functions within the team. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of inquiry; including staff, internal partner escalations and Sr. Leadership. Such tasks can be (but not limited to):

• Provides support for all department responsibilities within Research and Adjustments
• Develops a complete understanding of all processes/systems utilized by Research and Adjustments
• Effectively increase functional knowledge and technical skill of team members
• Commitment to continuous improvement and promoting a culture of high performance, quality, positivity and inclusion
• Provides excellent customer service to internal and external clients through the KeyValues concepts
• Serve as a trusted partner to all associates by ensuring unwavering support of their needs, action on feedback or ideas and honest interactions related to their performance
• Ensure compliance with internal procedures, policies and industry regulations
• Provide support and representation for corporate initiatives
• Support department and division wide financial goals
• This position will have direct leadership for approximately 20+ associates

The successful candidate will come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team. In doing so, they will select and develop a diverse/engaged team, ensuring team members receive the specialized training required to perform the various department processes.

FLSA STATUS:Exempt

Company is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

40365BR