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We have an immediate career opportunity for a qualified Denied Party (DP) Screener/Customer Support Agent (CSA)at our Erlanger, KY location. As a DP Screener/CSA, you will conduct 1st level denied party screening of shipment details, contact origin, destination and/or customers regarding denied/restricted party validation matters to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. In addition to the above, the agent will be asked to examine various documents including proof of identity, invoices, bills of lading, and shipping statements.
Perform 1st Level denied party screening of shipment details by reviewing match information in the Denied Party Application (DPA)
Communicates with customers, origin and/or destination locations regarding shipment status and requests for information.
Keep records of internal and external customer interactions: recording details of inquiries and comments, and taking action accordingly
Make updates to the Denied Party Escalation Tracker/Log
Responds to emails and calls regarding Denied Party shipment status
May receive and distribute incoming and outgoing mail and correspondence
Participate in planning and directing the flow of traffic to/from foreign destinations
Duties as otherwise assigned
High School Diploma or Equivalent (Associate degree preferred)
1-3 years of customer service experience
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Excellent oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice
Proficiency on a 10 key number pad
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