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Customer Service Technician Position (Hourly/Wage) Waynesboro CSC #02760
The Virginia Department of Motor Vehicles is seeking to fill a hourly/wage position; this position does NOT include state benefits. The position is eligible to work up to 29 hours per week.
The selected candidate will work as a Customer Service Technician in our Waynesboro Customer Service Center.
We are looking for an individual that can deliver excellent customer service solutions in a friendly and knowledgeable manner. The selected candidate will handle customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. Individual will be expected to follow established policies and procedures along with interpreting and administering state and federal regulations. Other duties include administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. Training will be provided to ensure your success during your DMV employment.
Apply today to join DMV as a Customer Service Technician.
-High School diploma or general education degree (GED).
-Customer service experience working in a fast paced environment.
-Keyboarding proficiency and use of automated systems.
-Excellent oral and written communication skills.
-Experience with standard business practices.
-Experience working in a Fiscal, Accounting or Cash Handling environment.
-Flexibility to work M-F and Saturday.
-Strong organizational, time management, problem solving and multitasking skills.
-Must have attention to detail, accuracy, and complete assignments on time.
-Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
-Experience working in a team or group environment.
-Experience interpreting and explaining policies/procedures or other complex information to customers.
-Can lift 10 – 25 pounds.
A series of job-related questions is included in the on-line application that must be answered.
-Applications will be screened based on the information provided in the job duties section of the application (or resume, when applicable). Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
Unfortunately, because of the high volume of applications we receive, we aren’t able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager.
-Applicants must consent to a fingerprint background check and driver history check.
-Possession of a valid driver’s license with a point balance of less than 6 demerit points and no major convictions.
-Applicants must be at least 21 years of age to perform driver road testing.
Special Instructions to Applicants
DMV participates in E-Verify. Selected candidate(s) will need to complete the I-9 Employment Eligibility Form.
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