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Job Posting Description:
Under the guidance of the Director of Parking Services, the Customer Services Specialist is responsible for high level customer service issues and complaints in the Parking Services office. This position will serve as a liaison between Parking Services and other departments at Company such as the Bursar’s Office, Student Financial Aid, Admissions, etc and will work with these departments to provide the best customer service possible for students, faculty and, staff. The selected candidate will supervise all Parking Service office employees including hiring/termination/disciplinary issues, time management, performance evaluations, and departmental and University training programs. The Customer Service Specialist will address complaints and concerns referred to them in Parking Services as well as organize periodic staff meetings to address any concerns from staff that may improve customer service in Parking Services. Based on meeting outcomes and research, the Specialist may also recommend changes in policies and/or procedures where it relates to better customer service in Parking Services.
Duties may also include but are not limited to:
-Review all parking appeals and makes decisions based on the Parking and Traffic Regulations at Company, past practice, and experience in Parking Services.
-Conduct daily financial reconciliation with annual revenues exceeding 2.5 million dollars annually.
-Approve and coordinate departmental requests for guest permits, Lot B Codes, no ticketing, etc. and prepare monthly billings accordingly.
-Supervise Accounting clerk and address any issues that arise with financial discrepancies.
-Maintain inventory of parking permits and keep logs for audit tracking.
-Manage the tracing and assignment of responsible parties for citations that don’t have a customer assigned to them.
-Coordinate parking for special events at Company.
-Work with Parking Service Agents to ensure parking arrangements are performed as planned.
-Reviews Parking and Traffic regulations and Parking Services computer systems and recommend revisions to both as needs arise to improve customer service and efficiencies.
-Gather and provide statistical information/reports as requested by Director of Parking Services or reports needed for Parking and Traffic Committee.
Additionally, the Customer Service Specialist will assist the Customer Service Assistants and Account Clerk during high volume times and departmental absences. Further duties and responsibilities may be assigned based on the needs and goals of the department.
This position is a current civil service vacancy at Company and will close to applicants at 11:59 p.m. CST, on the posting end date. Company offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.
To Apply for this Vacancy:
Click the “Apply for Position” button at the top of the job description page. This will prompt you to access your existing Company account or create a new account, only create a new account if you have NEVER done so previously. After logging in or completing your new profile, you can then complete the required Company application documents for each individual position.
Applicants must submit a completed Civil Service Application, which must include complete employment history, through Company. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".) If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.
If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for Company, at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.
Applicants will be subject to a background check and/or drug screening prior to an offer of employment. Some positions are represented by a union and may require union dues.
PLEASE NOTE: For all Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.
For more information, please visit the Office of Human Resources website at Company website-resources or call Civil Service Testing at 618-650-2190.
Minimum Acceptable Qualifications:
1. High school graduation or equivalent.
2. Any combination totaling three years from the following categories:
(a) Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
(b) College coursework as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals 1 year
-60 semester hours equals 2 years
-90 semester hours equals 3 years
-120 semester hours equals 4 years
3. One year of work experience comparable to that gained as a Customer Service Representative.
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