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We are Company!
Join a team of diverse professionals at Company to acquire skills on the job and apply your learned knowledge to future roles at Company. Company also offers extensive training opportunities through the award winning University of Company named by Training magazine amongst top 10 corporate training units in the world.
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Start Date: Monday, August, 10
Salary: Starting pay is $16.37, range available based off of previous experience.
Hours: Willingness to work non-traditional shifts within a 7-day a week operation is required.
401K company contribution
Bonuses based on performance
Annual performance reviews for raises
Medical, Dental, Vision and Life insurance
Paid vacation and holidays
Learn more about the position here: Company website?v=aeWGQqp-M70&t=67s
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
Stays current with relevant product(s).
Understands and strives to support organization’s overall strategy.
Models Company core values. Performs other duties as assigned.
Technical skills are critical, must have the ability to utilize and navigate various programs simultaneously.
Business Results – meets individual performance, metrics and goals.
Innovation – identifies and suggests innovative process changes to support business practices.
Communication- above average written and verbal communication skills.
Job Knowledge- intermediate billing, underwriting guidelines and policy processing.
Team Work- accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment
High school diploma or equivalent required. Bachelor’s degree preferred.
Proven competency performing Service Advocate essential job function and special skills or relevant experience.
Special Skill Requirement
Advanced conflict resolution skills
Consistently meeting or exceeding performance measurement goals
Company is an equal opportunity employer, committed to the strength of a diverse workforce.
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