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Customer Service Representative
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Loyal Termite & Pest Control, a brand of Company, is part of the world’s largest pest prevention provider and the third largest in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
What do our Customer Service Representatives (CSR) do?
CSR’s are the first contact to help resolve customers concerns. Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule and re-schedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone
What do we offer?
World class training of the latest industry best practices
Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
Paid vacation, holidays, and PTO days
Short and long-term disability
What do you need?
High school diploma or GED
2 years of call center experience
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multi-task skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed
Must pass pre-employment background screen and drug test
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
EEO is the Law English Version – Revised November 2009
EEO is the Law Spanish Version – Revised November 2009
Pay Transparency Nondiscrimination Provision
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