Customer Service Representative (Hanover, MD)

The Customer Service Rep will answer customer inquiries, enter and successfully process orders (50-100 daily) via the AS400, investigate customer problems and/or complaints to a successful resolution, and maintain relationships with both internal and external customers with exceptional service.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Company, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

Responsibilities:

• Answering customer inquiries, entering and successfully processing orders (50-100 daily) via the AS400
• Investigating customer problems and/or complaints to successful resolution
• Maintaining relationships with both internal and external customers with exceptional service
• Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing and product research
• Producing monthly order guides
• Expediting orders as required
• Working effectively in a team environment to meet business goals and objectives
• Other duties as assigned

Requirements:

• High School graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment. Bachelor's degree preferred
• Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel
• Experience with IBM AS400 operating system a plus
• Excellent verbal and written communication skills
• Problem solver with the ability to multi-task using judgment and decision-making skills
• Excellent detail-oriented customer service skills

So, what are you waiting for? A new career awaits you with endless opportunities.

Company is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Company North America is headquartered in St. Louis, Missouri. Company North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 4,800 employees and 400,000 plus supplies, Company is regarded as a leading supplier in North America.

Company offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Company has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.