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Company’s Business and Information Technology Solutions (BITS) Sector, is looking for a full-time Customer Service Representative Level I to join our dynamic team in providing a wide range of administrative support duties to accomplish critical objectives.
Our contracts offer a diverse selection of labor categories, job types, and locations within the Washington metropolitan area with competitive benefits, salaries and internal growth opportunities (e.g., career advancement opportunities, professional training, and tuition reimbursement.) If you are a motivated individual looking to be a part of critical mission, Company would like to speak with you.
For additional information regarding Company’s outstanding benefits and career developing tools, please visit Company website.
What you’ll get to do:
Level I Customer Service Representative will work primarily within call centers and includes communicating both written and oral and delivering accurate information on established policies, procedures, and parameters. Strong customer service skills and experience is required. As a Customer Service Representative Level I a typical day might include the following:
Work is primarily performed in an office environment. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, and carrying of papers and books, and/or extensive periods requiring the use of computers terminals to accomplish work objectives.
Communicate via phone and email and answer basic questions related to administrative issues.
Encourage a positive call center interaction by communicating in a thorough, supportive and amicable manner.
Categorize questions/inquiries, identify relevant information from a body of policies, procedures, and websites and when necessary, determine the appropriate functional area to search for answers to customer issues.
Provide guidance on navigating document and web resources and self-service tools.
Provide policy and procedural information and guidance on programs, actions, and/or processes.
Complete required online forms or database entries in support of any required actions quickly and accurately.
Update electronic records based on conversations and conduct related data entry.
Update and communicate on issue progress, timelines, and resolution.
Navigate multiple databases, documented resources, and systems of record efficiently.
Coordinate with colleagues as appropriate to explain processes or resolve moderately complex transactional issues.
You’ll Bring these Qualifications:
TS/SCI with Polygraph
Previous experience not required; however, previous customer service experience is advantageous.
Knowledge with Microsoft Office Suite of software products.
Active listening and oral expression skills.
Problem solving skills to identify the nature of a customer issue and relay an understanding of the problem.
Ability to quickly gain familiarity in programs, actions, and policies.
Ability to research and identify relevant information within a multitude of documented information.
Ability to write clear and effective correspondence and explanations.
Ability to navigate multiple databases, documented resources, and systems of record.
Ability to prioritize multiple tasks in fast paced environment.
Required: High School diploma or GED
Preferred: Associates or Bachelor’s degree
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at Company that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of Company’s unique, character-based culture have been the driving force behind our success.
Company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
Company employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At Company, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. Company is proud to provide dynamic careers for employees worldwide. Company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.