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Customer Service Rep
Entertainment & Media Industry Company
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
The "Shed" is a rapidly growing company that focuses on technical solutions for the music festival industry. We understand destination festivals, the culture and its needs. And with thousands of hours at some of the biggest festivals across the country, we’ve pioneered advanced ticketing and RFID platforms that enhance the festival experience, empower fans and pave the way for a future of unforgettable events. Gingerbread Shed solutions bridge technology and reality for a seamless encounter with epic festivals.
The Customer Service Representative is responsible for providing exceptional customer service. The incumbent will answer incoming calls, assist customers with the ticketing system and ticketing issues, answer general questions related to ticketing, send follow-up emails and return calls.
Job Duties:
• Handle a high volume of incoming service calls from customers while maintaining a composed, friendly demeanor. Answer customer concerns and inquires and escalate as necessary
• Maintain computerized and/or written records of all customer contact, including account notes.
• Make outbound customer service calls as required to current, past, and potential customers.
• Additional responsibilities as assigned by management or other company assignees.
Required Qualifications
1. A minimum education level of High School Diploma or its equivalency
2. A minimum of 1-2 years of related work experience
3. Available for a part time schedule for at least one of the following Monday through Friday shifts:
◦ 8:00am – 3:00pm
◦ 9:00am – 4:00pm
◦ 10:00am – 5:00pm
4. Experience in working in customer service or sales role
5. Excellent listening, written and verbal communication skills with exceptional phone etiquette
6. Eagerness to learn with the ability to comprehend and follow directions
7. Assertive and results oriented with the ability to multitask and prioritize tasks efficiently
8. Knowledge of Google Suite and Microsoft Office: Outlook, Word and Excel with the ability to learn required business systems
9. Knowledge of ticketing software preferred