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At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Handles customer service inquiries and problems via the telephone recording consistent problem areas. May respond to email inquiries. Customer service is the primary function. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and or services.
Customer Service Assistant ALERTS
Minimum Required Skills:
Functionally literate - ability to read and write
Prior experience in fast paced call center (both incoming and outgoing calls)
Basic Knowledge of personal computing.
Ability to type 45 wpm
Ability to follow detailed instructions, both oral and written
Ability to learn different procedures as they pertain to specific tests and or programs
Ability to communicate effectively with customers
Ability to be flexible to change in work focus as priorities may shift throughout the day
Ability to work some weekends (if needed, based on volume being processed)
Additional Job Details:
Office 365(Excel, Word to mention a few.) Need experience with Excel, (must have experience in generating Pivot tables, macros, generate ad hoc reports & charts) Microsoft Word- will be altering existing documentation that will be addressed to customers.
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