Customer Service Lead

Job Description

At Company, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

• Dedicated team builder.
• Exceptional ability in implementing multiple assignments.
• Outstanding analytical problem-solving skills.
• Excellent communications and interpersonal skills.
• Flexible and adapt well to changing organizational needs.
• Liaison between senior management and staff members.
• Proactively resolve escalated customer issues.
• Process customer sales and bank deposits.
• Resolve customer service issues.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Excellent phone etiquette.
• Interpersonal skills.
• Ability to multi-task.
• Strong computer skills.
• Proven customer service skills.
• Prior supervisory or leadership experience.
• Ability to work independently as well as in a team setting.
• Experience in a fast-paced environment.
• High School Diploma or equivalent.
• Flexibility to work a retail schedule that includes nights, weekends, and sale events.

At Company, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Company offers competitive compensation and a comprehensive benefits package:

Full-Time Associates

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance
• Retention Bonus Program

Part--Time Associates

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Health Savings Account
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short Term Disability
• Retention Bonus Program

Company proudly supports a drug and smoke free work environment.

Company is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.