Customer Service Function Manager (Exit/Gold Manager)

General Responsibilities

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations. You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Company products and services and will coach employees how to improve their ability to sell and meet customer needs. Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability

Mandatory Requirements

To be a Great FM you need:

• Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Company
• A desire to grow with Company including a willingness to live and work in a number of different cities throughout the United States
• A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
• An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
• An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
• An ability to be a Company Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Skills

• Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
• Strong planning and logistical skills
• An Associate’s Degree required and a four-year degree is preferred for this role

Preferred Requirements

Company is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets