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Company (NYSE: Company) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, Company strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
As a Company Customer Order Resolution Representative, you will be responsible for all contact center support activities. You will provide outstanding customer service to internal and external customers.
The Main Responsibilities
Place outbound calls to end user customers
Receive inbound calls from CLEC and Resale customers
Work Toll reports, Calling Card reports and other reports assigned (offline support functions)
Answer customer inquiries via e-mail, mail, fax or phone
Post and balance customer adjustments
Respond to customer needs and concerns in a prompt, courteous, and professional manner
Resolve customer problems to the customer's satisfaction
Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department
Effectively and efficiently resolve billing concerns and provide informational support to customers
Investigate and write change orders then forward for input where applicable
What We Look For in a Candidate
Minimum one year of customer service experience
Basic telephony understanding
Effective oral communication skills: pleasant phone voice, proper grammer, clear, effective and professional.
Abliltiy to understand details and research customer accounts
Willingness to work extended hours, weekends and holidays as necessary
Previous experience in a call center environment
Alternate Location: US-Louisiana-Monroe
Requisition #: 226715
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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