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Company Local is a neighborhood service hub that provides customers more convenient choices to engage with Company’s range of services; from quick and easy returns to alterations. The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.
A day in the life…
Welcome customers to Company Local by being an effective storyteller and skilled at engaging with diverse audiences
Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc
Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc
For some shifts - responsible for opening and closing the building, following the proper security procedure
Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
You own this if you have…
A high level of ownership, accountability and initiative
The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
The ability to quickly adapt to new initiatives, concepts, and services within the store
Proven success in working in a fast pace environment with the ability to multi-task
The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs
A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Company is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
The hours and schedule for this position will vary by week depending on business needs and your availability.
Company will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Company location, which can be identified at Company website.