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As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.
If your passions include flying, golfing, driving, biking, hiking, running, fishing or riding, we want to meet you! We’re seeking a Customer Experience Associate at our Company store, focused on providing exemplary service to Company customers. In this role, you’ll handle all customer service related business to consumer (B2C) experiences at the Sales and Service Center (SSC) to include those received by telephone, fax, mail and e-mail with the highest level of professionalism. Other essential functions include:
Process Special Orders, Pre-Sales, and provide customers and update on their order status
Work with customers to determine which products, accessories, and plan of action best serves their individual needs
Accurately demonstrate Company product features, capabilities, and applications to customers
Demonstrate product features, functions, and provide a hands on guide to customers.
Teach customers how to update their device, download applications and maintain their Company product
Maintain, and strengthen product knowledge
Load customer map files to devices, and demonstrate map data to customers
Qualified candidates must possess a High Diploma or GED AND a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description. Other qualifications include:
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others
Must possess a demonstrated ability to grasp new concepts quickly
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description
Candidates with retail customer service experience are preferred. Experience with consumer GPS equipment is a plus!
Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Company as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Company’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Company offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.
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