Working actively to handle incoming customer calls and emails in efforts to provide quality product troubleshooting, warranty
inquiries, literature requests, entering warranty and literature orders, and general inquires and advice, while also attempting to sell repair parts out of warranty.
Handling of incoming technically-related calls and emails from customers within the set quality standards.
Products, Fiat Products, Eljer Fixtures and Fittings, and all other ASB Products sold in the United States.
resolution. Calls are either transferred or escalated to a Team Leader, Supervisor, Whirlpool Team responsible for resolving
Acrylic and Whirlpool Issues, or the correct department.
“CRM” and SAP.
to pending cases
defective products, product number changes and pricing changes
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