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Company is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Company are asked to email: ___@___(apply_to_show_email) or call: (800) 878-3282.
Associated’s Customer Care Representative role offers you a great start in banking through our Contact Center. Here you can start or elevate your career in banking and learn about many areas within the bank related to customer service, compliance, risk and or retail banking. We are committed to your success and offer an extensive training program to get you started on the right path.
Our Customer Care Representatives are responsible to:
Respond to customer inquires through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a 24 x 7 x 365, cross functional Contact Center.
Provide extraordinary customer service to Company customers ensuring first contact resolution.
Deepen customer relationships by providing knowledgeable product and support advice.
Be a customer advocate while adhering to company policies, procedures and product guidelines.
Listen empathetically and respond to difficult customers calmly and with confidence.
Meet daily quality and productivity standards to ensure department goals are met.
Make a difference to customers by providing them with support and outcomes that benefit them.
Responsible for expanding and deepening customer relationships by identifying customers’ needs comprehensively and matching their needs with selections and resources within the colleague’s assigned business line and across all business lines of Company.
As a valued colleague of Company you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.