This job has expired, please see additional jobs below
Customer Care Rep - Denver
SIGN UP & APPLY
Job Details
General Responsibilities
The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.
Company at the [Insert Airport Location Here] has an exciting opportunity for a Customer Care Representative. As a CCR with Company, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Company brand.
Responsibilities
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Company’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Company with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Mandatory Requirements
Educational Background
- High School diploma or equivalent
Professional Experience
- A minimum of one year of sales or customer experience in a high volume or service oriented environment
Skills
- Passion for customer service and attention to detail - Goes the extra mile
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Work in a fast paced environment with a variety of tasks.
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Additional Requirements
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
Company is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets
EEO Statement
Company is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Company is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Not ready to apply? Connect with us for general consideration.
Sign up and search through 203,175 curated jobs in the Retail Edition:
Customer Service Rep
Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with Company? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look...
Customer Service Rep
Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with Company? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look...
Customer Care Specialist
Customer Care Specialist Often the first and last contact a customer has at a Company store is the administrative staff at the store. A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience....
U-Box Customer Care Representative
Company® is looking for friendly, energetic, and motivated individuals that enjoy interacting with customers and take pride and comfort in a job well done. U-Box CCR’s are responsible for pick up, transportation, and drop off of our...
U-Box Customer Care Representative
Company® is looking for friendly, energetic, and motivated individuals that enjoy interacting with customers and take pride and comfort in a job well done. U-Box CCR’s are responsible for pick up, transportation, and drop off of our...
Senior Director of Transitions / Site of Care
Position Summary The Senior Director of Transitions/Site of Care will lead and contribute to a team of highly engaged colleagues to bring to life our company purpose to help patients on their path to better health. The key focus of...
Lead Customer Service Associate
Job Description MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES • High School Diploma or GED required. • 2 years of relevant work experience • Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint,...
Lead Customer Service Associate
Job Description MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES • High School Diploma or GED required. • 2 years of relevant work experience • Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint,...
Customer Service Representative
. Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with Company? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place;...
Customer Service Representative
Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with Company? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look...
SIGN UP & APPLY
More Interviews
Guaranteed in 30 Days
We guarantee that you will
get more job interviews
in 30 days after using our resume writing services or we will rewrite
your resume for free.