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Summary of Job:
The Customer Care Agent will provide information to customers in response to inquiries about products and services, in addition to assisting customer place product orders. The National Call Center is open from 8:00am – 8:30pm EST.
Ability to handle incoming calls and resolve customer issues
Responsible for problem solving with a positive and professional demeanor
Ensure timely and accurate output of all work
Accurately and effectively handle large volumes of orders and calls
Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer.
Report to work daily, work your full shift and adhere to Company Glazer’s Time and Attendance Policy
Must be flexible and able to work any hours that the call center is open. Shifts may change.
The National Call Center is required to work many holidays and weekends and the Staff will be asked to fulfill the business need.
Perform other work related duties and special projects as assigned.
Bilingual in Spanish and English Preferred
High School Diploma/GED and 1- years of Customer Service experience in a business environment or equivalent combination of education and experience.
Must be proficient in Microsoft Office, including Outlook, Word and Excel
Accurate data-entry skills
Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
On occasion, must be flexible to adjust shift schedule to accommodate business needs
Primary Location:United States-Florida-Lakeland
Company recruits and hires qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. We make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Candidates should possess the right to work in the United States, as it is not the general practice of Company to sponsor individuals for work visas.
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