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Candidate is responsible for providing consistent high quality customer service to Company’s consumer banking customers via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides an experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Company’s products and services including deposit, loans, credit cards and online banking. Responsible for completing all manual Online Banking and BillPay enrollments in a timely, efficient and accurate manner. Also manages resolution of problem enrollments and ensures that all manual enrollments are processed in a timely manner, meeting and/or exceeding service standards. Identify customer needs, service and product solution. Answers BillPay e-mails and assist in the telephone service queue when assigned. Drive customer loyalty and revenue growth through superior customer service, taking ownership of each enrollment or assignment to enhance the customer experience, build relationships. Ensures proper compliance with Regulation E, Privacy and Audit compliance. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.