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Company; LLC (Company website/) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Company employs more than 1,200 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K.
This position utilizes extensive knowledge of business practices to collect open receivables and ensure customers are accurately reserved. This position requires strong attention to detail as well as the ability to follow standard operating procedures in a customer service manner. Being able to successfully communicate with internal, external customers and Company’s IT Team are a necessity. This position will be an integral part of the collections team toward meeting individual, team and company goals. This position increases cash flow through collection efforts on assigned accounts. This position focuses on collection activities such as: collecting on assigned account portfolios, sending follow-up inquiries, making phone calls to clients, negotiating payment plans, managing customer disputes, reconciling account balances and reviewing accounts for bad debt risk. The Analyst develops and provides various reports for meetings that communicate collection successes, collection opportunities, bad debt risk and dispute challenges. This position is also responsible for developing and maintaining SOP’s (standard operating procedures).
Continuous collection efforts toward BU specific AR customer accounts via email and phone
Research and analysis of customer accounts in order to request activation or release of credit hold status and to support customer balance due
Attend account receivable meetings to communicate key concerns surrounding the accounts receivable accounts, their bad debt risk and related processes
Create and maintain dispute reports, attend dispute meetings, and propose next steps of individual problem accounts
Customer Account reconciliations, communication and teamwork with customers and other internal departments
Perform duties while aligned with Company values and employee handbook which are available here: Company website
Education & Experience:
1 Year prior business to business collections experience.
Intermediate experience working with Microsoft Excel (creating and understanding pivot tables, v-look-up and other formulas within multi-sheet reports).
Skills & Abilities:
Must be able to effectively and professionally communicate via phone, email and in person.
Must be self-motivated with the ability to work proactively, independently and decisively.
Capacity to remain calm in conflict situations.
Be able to problem solve, negotiate, and reason while reviewing and collecting on accounts.
Ability to multi-task, prioritize and meet assigned deadlines.
Good organization and follow-up skills.
High integrity, ethical standards, and a strong work ethic.
Company, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Company, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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