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If employee will be working a schedule other than Monday - Friday, 8:00am - 5:00pm, specify hours and days to be worked
Occasional evening and/or weekend hours are required for this position.
Experience and Other Skills Required
One-Stop Counselor I:
One year of full-time equivalent experience in customer service or student advisory/counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life or other related student oriented program/office.
Master’s Degree can substitute for no experience
One-Stop Counselor II:
Two years of full-time equivalent experience in student advisory/counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life or other related student oriented program/office.
Master’s Degree can substitute for one year of experience
Other Skills Preferred
Demonstrated organizational, written, and verbal communication skills; excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.
Description of Job Duties
Provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions and registrar.
Responsible for understanding and interpreting the needs of students and providing quality student service for all enrollment services areas.
Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center and email.
Makes presentations on and off campus (outreach/inreach) to groups as needed.
Responsible for referring students to appropriate home offices or other offices on campus as needed.
Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
Assists home offices with processing as needed.
Maintains a high level of working knowledge of university information, organization, opportunities and policies.
Maintains knowledge of current processes and procedures for all enrollment services units including federal, state and institutional rules and regulations.
Participate in committees and/or conferences and meetings.
Special Notes To Applicants
Note 1: At the discretion of the hiring manager this position will be classified as a I or II based on the finalist candidates qualifications and experience.
Note 2: Company is a tobacco-free campus.
Note 3: Company is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Note 4: This is a security sensitive position. Employment is contingent upon a successful background check.
Note 5: At the discretion of the hiring department, this position posting may be closed once a sufficient number of qualified applications has been received.
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